Frequently Asked Questions
1. HOW MANY CLAIMS CAN I MAKE ON MY POLICY?
You will be able to make up to 5 claims over the term of your Toyota Tyre Protection policy for replacement tyres. However, you have unlimited puncture repairs.
2. DO I HAVE TO PAY AN EXCESS?
There is no excess to pay when making a claim.
3. WILL MY MOTOR INSURANCE NO CLAIMS DISCOUNT BE AFFECTED IF I CLAIM ON THIS POLICY?
No, your Toyota Tyre Protection policy is separate from your Motor Insurance policy.
4. HOW DO I CLAIM?
When you become aware of any damage, this must be reported within 30 days via the InsureThat claims portal at toyota.insurethat.com, or you can contact the claims line on 0333 0444 701.
The claims team will talk you through the simple steps to assess your claim and arrange your repair or replacement, photographs of the damage may be required.
5. CAN I CANCEL MY POLICY?
You can cancel your policy in the first 30 days and receive a full refund, provided no successful claim has been made. If you cancel after the first 30 days, you will be entitled to a pro rata refund provided you have not had a repair or replacement completed using the policy.
There is no administration fee for cancellations.
6. CAN I TRANSFER THIS POLICY?
Yes, the remaining term of the policy can be transferred to an eligible replacement vehicle if you sell the original. We do not charge any administration fees for transfers or cancellations, however, please be aware, if you have chosen to pay the premium in instalments, all payments will need to be up to date prior to transfer.
7. HOW LONG DO I HAVE TO DECIDE TO BUY A POLICY?
You have up to 30 days after purchasing your Toyota to decide if you would like to purchase our Tyre Protection policy.
Yes
Somewhat
No, this brochure needs more information on the product
