Frequently Asked Questions

For full details on terms and conditions, please read the Policy Document.1. HOW MANY CLAIMS CAN I MAKE ON THIS POLICY?Each individual claim is limited to four individual areas of damage, with a total limit of 20 individual areas of damage over the term of your Toyota Minor Damage Protection policy.2. DO I HAVE TO PAY AN EXCESS?No, claims made via this policy will not be subject to an excess payment. 3. WILL MY CAR INSURANCE NO CLAIM DISCOUNT BE AFFECTED IF I CLAIM ON THIS POLICY?Mobile repairs will not affect your No Claim Discount (NCD). However, if you use the body shop contribution to support a claim made on your own car insurance policy, this may affect your NCD. Please check this with your car insurance provider.4. HOW DO I MAKE A CLAIM?When you become aware of any minor damage, this must be reported within 30 days via the website toyota.insurethat.com
Alternatively, you can claim by contacting our claims team on 0333 0444 701. They will talk you through the simple steps to assess your claim and arrange your repair.5. IS THE REPAIR GUARANTEED?All repairs carried out by our approved technicians are guaranteed for the lifetime of the vehicle whilst it remains in your possession. However, where we provide a body shop contribution, third-party repairs are not guaranteed.

6. CAN I CANCEL MY POLICY?You can cancel your policy in the first 30 days and receive a full refund, provided no claim has been authorised. If you cancel after 30 days you will be entitled to a pro-rata refund, provided no claim has been authorised.7. WHAT’S NOT COVERED UNDER MY POLICY?Damage that is bigger than the size limits stated on page 4; damage of any kind to wheels, rims or tyres; any single claim where the total number of damaged areas exceeds four or if the total number of damaged areas exceeds 20 over the policy lifetime; any panel that is ripped, holed, torn or perforated; damage to beading, moulding, glass, lights or decals; any damage that occurred before the policy start date. For a full list of exclusions, please refer to the policy wording.8. IS THIS POLICY TRANSFERABLE TO ANOTHER VEHICLE? Yes, the remaining term of the policy can be transferred to an eligible replacement vehicle if you sell the original. We do not charge any administration fees for transfers or cancellations.9. DOES THIS POLICY COVER DAMAGE TO OTHER VEHICLES?No, only the vehicle detailed on the policy schedule is covered.10. WHO IS COVERED BY THE POLICY?The policy covers damage to your vehicle irrespective of the driver.