FREQUENTLY ASKED QUESTIONS

1. HOW DOES EXCESS PROTECTION WORK WITH MY EXISTING INSURANCE?

Excess Protection works alongside your comprehensive insurance policy. If you make a claim covered by your insurance that results in an excess payment, Excess Protection will reimburse you for this amount, up to the policy limit of £350.

2. DOES RAISING YOUR EXCESS MAKE YOUR CAR INSURANCE CHEAPER?

Consider the financial benefits of adjusting your voluntary excess when reviewing your insurance policy. However, it's essential to carefully evaluate the advantages and disadvantages to determine if this adjustment aligns with your needs.

Increasing your voluntary excess can lead to a reduction in your insurance premium. This occurs because the insurer's potential pay-out decreases in the event of a claim.

Nevertheless, it's crucial to assess your overall insurance excess and ensure it's at a manageable level in case you need to file a claim. Avoid raising your voluntary excess beyond what you can comfortably afford to contribute towards a claim.

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3. CAN EXCESS PROTECTION BE TRANSFERRED IF I SELL MY VEHICLE?
Excess Protection is tied to the vehicle and is not transferable to a new owner. It remains active whilst you are the owner of the covered vehicle or until the expiration date of the policy, whichever is soonest.

4. ARE THERE ANY ADDITIONAL COSTS CONNECTED TO THIS?
Excess Protection is provided at no extra cost to you as a valued Toyota customer. It is our way of adding value and peace of mind to your ownership experience.

In some circumstances, your insurer may increase the excess you have to pay in the event of a claim if you choose Toyota to repair your vehicle.

5. WHEN DO YOU PAY EXCESS ON YOUR CAR INSURANCE?
Insurance companies operate in varying ways. You might be required to make an up-front payment at the beginning of the claims process, or the invoice could arrive when the claim is being processed for payment. With our Excess Protection cover, we will reimburse you up to £350* of this cost once the claim has been settled.

6. HOW MANY CLAIMS CAN I MAKE ON THIS COVER?

This cover is only valid for one year from its start date and can only be used once.

7. WHO IS ELIGIBLE?

This product is available to customers who have purchased a new or used Toyota vehicle from an authorised Toyota dealership, and customers who have completed a scheduled full/interim service at a Toyota Centre, no more that 60 days before the policy starts.

8. HOW LONG DO I HAVE TO REGISTER A CLAIM ON MY EXCESS PROTECTION COVER?

Claims must be made as soon as possible and no more than 30 days after the incident for which you are claiming. To claim please call Toyota Care on 0333 103 8737 in the first instance.

9. HOW LONG DO I HAVE TO REGISTER A CLAIM ON MY EXCESS PROTECTION COVER?

Claims must be made as soon as possible and no more than 30 days after the incident for which you are claiming. To claim please call Toyota Care on 0333 103 8737 in the first instance.

10. HOW LONG DOES IT TAKE TO GET MY EXCESS BACK?

After making the payment, please contact 0333 0444 701 to initiate the refund process. Rest assured, we will promptly process the payment refund.

11. CAN I USE A TOYOTA BODYSHOP IF MY INSURANCE IS NOT THROUGH TOYOTA?

Yes, it’s possible for any Toyota driver to use a Toyota Authorised Bodyshop.

In order to make an eligible claim on your Excess Protection policy, all repairs must be notified to Toyota Care with repair work completed by a Toyota Authorised Bodyshop. Kindly refer to the terms and conditions for additional details.